If we do not have your current contact details on file you may not receive important information from us and your membership could lapse. It is important that you contact AV to update your personal details. You can find further information, updates and advice on COVID-19 here. The Nurse-On-Call Hotline is also available 24/7 on 1300 60 60 24 for general health advice or to discuss other health conditions. We may direct our callers to alternative care in some of these cases.Īs always, it is important to save Triple Zero (000) for emergencies only.Īnyone who thinks they have COVID-19 should contact the Coronavirus Hotline on 1800 675 398. Less urgent calls go to our Referral Service for more detailed assessment to match callers to the service that best suits their needs. Every call to Triple Zero (000) is carefully assessed to ensure we understand the patient’s requirements and to ensure they get the care they need. If you have an emergency and you need an ambulance, you will get one. We are working closely with the Department of Health and Human Services (DHHS) and Emergency Management Victoria (EMV) to ensure we have the resources in place to manage the evolving coronavirus (COVID-19) situation.
